Work

Enterprise systems, clinical platforms, design practice.

15+ years across healthcare, banking, enterprise software, and agency work. The constant: absorbing complexity from system constraints and keeping it invisible from the people who have to use them.

Current — GE HealthCare

GE HealthCare · Senior Architect Enterprise · Clinical · NDA

CareLogic — Clinical Decision Support Platform

A three-application platform for clinical decision support used by healthcare organisations globally. Designed the protocol lifecycle, configuration systems, and embedded analytics — entirely through architecture and process, no screens under NDA.

Update cycle compressed from months to minutes

Mural — coming soon

Virtual Care Platform case study in preparation. Details to follow.

Design practice — The Minimalist

The Minimalist · AVP Interaction Design Practice Building

Building an Interaction Design Practice

Joined when interaction design had no structured presence. Left with a 46-person practice, a defined methodology (BUDV), a resource augmentation model, geographic expansion into Bangalore during COVID, and multiple industry awards.

Team grew from 6 to 46 over seven years

Human factors — HFI

Human Factors Institute · Senior HF Specialist Human Factors

Standard Bank IVR — South Africa

Redesigned a telephone banking IVR for semi-literate users in South Africa. Audio-only, no visual affordances, zero tolerance for errors. A proto-agent design problem solved with card sorting, mental model mapping, and Wizard of Oz testing.

Word order that changed task completion

Human Factors Institute · Senior HF Specialist Enterprise · Web

HDFC Internet Banking Simplification

Five different labels for the same task because the data lived on different systems. The constraint: we couldn't change the backend. The solution: absorb the routing at system level and give the user one label, one interaction.

Five labels collapsed to one