HDFC
Bank.

Move the complexity.
Not the task.

Five banking systems exposed five ways to find the same thing: transactions. We redesigned that fragmented experience around one customer input—a date range.

The core moveInfrastructure stays complex. The experience becomes coherent.

Exposed to the customer

Download Statement
Request Statement
Historical Statement
View Statement
Transaction Summary

5→1routing moves
behind the interface

Customer intentView
transactions

FromDD / MM / YYYYToDD / MM / YYYY

The customer chooses a period. The system finds the transactions.

RoleSenior Human Factors Specialist

ConstraintFive backends could not change

DeliverableWorking HTML wireframes

CoverageFive responsive breakpoints

The diagnosis

The interface
was a system diagram.

We mapped the existing flows and found that backend boundaries had become customer choices: recent or historical, download or request, statement or summary.

Customer“I want to see
my transactions.”

Forced to decide

Recent or historical?
Download or request?
Statement or summary?
Which system holds the date?

ResultThe customer
carries the routing.

The customer had to know where a transaction lived before they could retrieve it.

The design move

Ask for the period.
Route the rest.

The redesigned flow asked for only what the customer knew: a date range. The system then identified the right source, fetched the records, and presented one transaction list.

01 · Human inputFrom01 / 01 / 2020To31 / 12 / 2023

02 · Routing layer

Read date rangeResolve sourcesQuery systemsMerge results

Complexity is handled here.

03 · Existing infrastructureRecent activityStatement storeRequest serviceHistorical archiveTransaction summary

One task replaced the old labels without requiring the bank to rebuild its backend.

Early responsive interaction design

One task.
Five widths.

We designed the flow at 960, 768, 540, 480, and 320 pixels, then delivered working HTML so the client and developers could test the behavior rather than infer it from static screens.

960